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Case Studies of How Profit Profiler Is Used
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international insurance company collects and summarizes data in real
time from 3000 staff in regional offices throughout the UK. Using the
data, they identify product and customer profitability, benchmark
offices to identify best practices and base decisions on which
services can be centralized. |
| A top US
mutual fund company collected data from an entire back office
transaction processing operation in a matter of hours to drive their
activity based costing and business process reengineering functions. |
| The private
banking group of an international bank quantified the cost of
supporting high net worth business by client and service. Data was
used to determine appropriate staffing levels and on which clients and
services to concentrate their efforts.
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| An east coast insurance
company’s claims processing department accurately cross-charged
their costs to the various national lines of business serviced. This
eliminate subjective after the fact allocations that business unit
managers constantly questioned.
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| A software company with clients worldwide samples
their developers’ activities to justify their budget, cross-charge
project costs and price their support contracts by client.
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| A not-for-profit organization samples their home based
workers to provide management control, determine staffing levels and
maintain services levels while minimizing costs. |
| A
regional HMO identified service costs and profitability by broker
during the benchmarking of their US office allowing them to implement
cross charging to reduce non profitable accounts.
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